Outcome
Customer-system integration
Connect the workflow without surrendering control.
This credential-free mock receives Zendesk-shaped synthetic webhooks, verifies authenticity, blocks replay, removes PII, uses reviewed triage evidence, and produces a proposed ticket update. It never contacts Zendesk or mutates an external ticket.
Signed synthetic webhook
Contract and replay checks
Normalize and redact
Triage and proposed update
Recorded Scenarios
Execution boundary
Structured Integration Trace
Normalized data
What Reaches Triage
Mutation boundary
Proposed, Never Applied
Production replacement
What A Customer Would Configure
- Customer-owned webhook signing secret and shared replay store.
- Approved field mapping, taxonomy, PII policy, and retention rules.
- Authenticated reviewer identity and authorization for ticket updates.
- Retry, dead-letter, audit, rate-limit, and monitoring policies.